Remote Technical Service Lead – Robotic Surgery

Freepik Company; Nava; A distancia; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will explain complex technical issues related to the Hugo RAS system and DS1 to healthcare professionals, SUS and FSEs, and act as a technical liaison across the operating unit.

Role requires a biomedical/engineering background with 4+ years (or 2+ with advanced degree) and fluency in Portuguese, English, and Italian. Expect remote support with some international travel and on-call duties.

Formación

• Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering with 4+ years of experience or advanced degree with 2+ years, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian is required (C1).

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE and act as a liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues and initiate field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring significant judgment and own continuous improvement projects.
• Ensure all documentation/system entries are completed promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular working hours 8:00-16:30 CET; on-call 7AM-7PM with rotating coverage.

Educación

Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering

Fluency in Portuguese, English and Italian

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will explain complex technical issues related to the Hugo RAS system and DS1 to healthcare professionals, SUS and FSEs, and act as a technical liaison across the operating unit.

Role requires a biomedical/engineering background with 4+ years (or 2+ with advanced degree) and fluency in Portuguese, English, and Italian. Expect remote support with some international travel and on-call duties.