Remote Tech Support Specialist

Placements24; O Mente; Remote; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Training opportunities

Career progression

Home office setup

Job summary

Placements24 is seeking a motivated Technical Support Technician to join a fully remote team. You will assist clients via phone, email, and chat, diagnose issues, and guide users through resolutions while maintaining high service levels.

Ideal candidates have at least 2 years in technical support, strong communication, and solid troubleshooting skills. This remote role offers flexible hours and a path for career growth within the installation & maintenance field.

Qualifications

• 2+ years in technical support or related role.
• Experience with remote diagnostics and guiding users.
• Strong written and verbal communication skills.

Responsibilities

• Provide remote technical support to clients with hardware and software issues.
• Diagnose problems and guide users through step-by-step solutions.
• Respond to tickets promptly and document troubleshooting steps.

Skills

Technical support

Remote work

Customer service

Troubleshooting

Communication skills

Education

Technical qualification or equivalent

Tools

Ticketing systems

Remote access tools

Job description

Placements24 is seeking a motivated Technical Support Technician to join a fully remote team. You will assist clients via phone, email, and chat, diagnose issues, and guide users through resolutions while maintaining high service levels.

Ideal candidates have at least 2 years in technical support, strong communication, and solid troubleshooting skills. This remote role offers flexible hours and a path for career growth within the installation & maintenance field.