Remote SaaS Support Specialist

Q.Beyond Ibérica; La Coruña; Remote; EUR 26,000 - 40,000; Full time

Benefits offered by this job

Home office stipend

Company-provided equipment

Flexible working hours

Health, dental, and vision insurance

Paid time off (vacation, holidays, and

Personal days

Job summary

NTT DATA is seeking a Customer Support Specialist for a fully remote, remote-first team. You will be the primary contact for customers, delivering exceptional support and guiding users through the platform.

The role requires fluent English and Spanish, strong problem-solving, and a proactive approach. You will collaborate with engineering and product teams, contribute to knowledge bases and FAQs, and help improve customer satisfaction and retention across our SaaS platform.

Qualifications

• Excellent written and verbal communication in English and Spanish.
• Strong troubleshooting and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote setting.
• Bachelor's degree or equivalent in Information Technology or Computing or related field.

Responsibilities

• Address customer inquiries and provide solutions via email, chat, and phone.
• Troubleshoot and resolve technical issues related to the software platform.
• Guide users through product features and functionalities.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to engineering or product teams as needed.
• Contribute to the internal knowledge base and customer-facing FAQs.
• Meet or exceed KPIs for response times and satisfaction.

Skills

Fluent English

Fluent Spanish

Communication skills

Troubleshooting

Remote work

Education

Bachelor's degree or equivalent in IT or Computing

Tools

CRM software

Job description

NTT DATA is seeking a Customer Support Specialist for a fully remote, remote-first team. You will be the primary contact for customers, delivering exceptional support and guiding users through the platform.

The role requires fluent English and Spanish, strong problem-solving, and a proactive approach. You will collaborate with engineering and product teams, contribute to knowledge bases and FAQs, and help improve customer satisfaction and retention across our SaaS platform.