Remote L1 Tech Support Specialist - B2B SaaS

GR8 Tech group

España

Remote

EUR 32,000 - 46,000

Full time

6 days ago

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Benefits offered by this job

Remote-first + tech support

20+ vacation days

Team events

Learning culture with internal courses

Job summary

GR8_TECH, a leader in B2B iGaming platform services, seeks a proactive L1 Support specialist to own complex tickets and manage incident timelines. You will use server logs, monitoring tools, and Browser DevTools to diagnose issues, coordinate responses, and keep clients informed.

Ideal candidates have 1+ year in B2B SaaS support, experience with incident workflows, and familiarity with Jira/JSM, Zendesk, or ServiceNow. This remote-first role requires flexible hours for a 24/7 schedule.

Qualifications

1+ year in B2B customer support or operations in a B2B SaaS or high-load environment.
Hands-on experience analyzing server logs and using Browser DevTools.
Proven ability to coordinate incidents using standard workflows (L1–L3).
Experience with Jira/JSM, Zendesk, or ServiceNow and incident timelines.

Responsibilities

Own and investigate complex B2B tickets using server logs, monitoring tools, and Browser DevTools.
Coordinate L1 incident workflows during outages, maintain timelines, and issue client updates.
Translate complex root causes into clear client updates and guide junior specialists on techniques.