Remote Senior IT Support Engineer | MSP Expert

My IT Crew; España; Remote; EUR 81,000 - 116,000; Full time

Job summary

My IT Crew is expanding and seeks a Senior IT Support Engineer to join the Service Delivery Team. You will advocate for customer satisfaction, provide technical excellence for systems, software, and hardware, and document internal knowledge bases.

This remote role is based in the United States and offers ongoing training and collaboration within a supportive team. The ideal candidate has 5+ years in IT support/engineering, strong AD, Azure, and Windows Server skills, and the ability to diagnose

Qualifications

• Excellent communication skills and problem solving abilities.
• Strong attention to detail and analytical mindset.
• Willingness to participate in training incoming staff and share knowledge.

Responsibilities

• Be an active advocate for customer satisfaction.
• Provide technical excellence for systems, software, and hardware.
• Document/Update internal KBs, SOPs, Wiki’s.
• Diagnose and resolve advanced issues and support Windows on-premise and cloud environments.
• Participate in after-hours escalation on-call rotation.

Skills

Communication skills

Problem solving

Attention to detail

Team training

Education

CCNA certification or equivalent

Tools

Active Directory

Azure

Windows Server

Job description

My IT Crew is expanding and seeks a Senior IT Support Engineer to join the Service Delivery Team. You will advocate for customer satisfaction, provide technical excellence for systems, software, and hardware, and document internal knowledge bases.

This remote role is based in the United States and offers ongoing training and collaboration within a supportive team. The ideal candidate has 5+ years in IT support/engineering, strong AD, Azure, and Windows Server skills, and the ability to diagnose