Remote Robotic Surgery Technical Support Specialist

Valsoft Corporation; Santa Cruz de Tenerife; A distancia; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe. The role combines remote technical support with occasional on-site training and international collaboration among Health Care Professionals, SUS, and FSEs.

The ideal candidate has an engineering degree with robotics experience, fluent Portuguese, English and Italian, and strong problem-solving abilities to drive continuous improvement in a fast-paced

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multi-task and prioritize assignments.
• Experience analyzing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training (domestically and international).
• Regular working hours 8:00–16:30 CET; On-call 7AM–7PM (rotation).

Conocimientos

Portuguese

English

Italian

Robotics experience

Software troubleshooting

Organizational skills

Educación

Biomedical/Electrical/Mechanical Engineering degree

Herramientas

DS1 platform

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe. The role combines remote technical support with occasional on-site training and international collaboration among Health Care Professionals, SUS, and FSEs.

The ideal candidate has an engineering degree with robotics experience, fluent Portuguese, English and Italian, and strong problem-solving abilities to drive continuous improvement in a fast-paced