Remote Robotic Surgery Tech (Hugo/DS1) Specialist

Smartrecruiters, Inc.; Ciudadela; Remote; EUR 43,000 - 60,000; Full time

Job summary

Medtronic seeks a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will support Hugo robotic systems and the DS1 analytics platform remotely, translating complex technical issues for healthcare professionals, startups, and field engineers.

Ideal candidates hold an engineering degree with robotics or motion-control experience, strong multi-tasking skills, and fluency in Portuguese, English and Italian.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with 4+ years of relevant experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation processes to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Ensure documentation and records are complete and up-to-date.
• Focus on remote support with occasional on-site training domestically and internationally.

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Education

Bachelor's or Master’s in Biomedical/Electrical/Mechanical engineering

Job description

Medtronic seeks a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will support Hugo robotic systems and the DS1 analytics platform remotely, translating complex technical issues for healthcare professionals, startups, and field engineers.

Ideal candidates hold an engineering degree with robotics or motion-control experience, strong multi-tasking skills, and fluency in Portuguese, English and Italian.