Remote Surgical Robotics Tech Specialist (Hugo/DS1)

Bme | Bolsas Y Mercados Españoles; Madrid; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform across Europe, Middle East, and Africa. The role emphasizes remote technical support, issue escalation, and collaboration with Field Service Engineers and health care professionals.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree with 4+ years of experience, or an advanced degree with 2+ years, or a medical degree with technical skills.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with relevant experience
• Medical degree with technical skills and experience acceptable

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE
• Drive the escalation process to resolve customer issues and initiate field service when needed
• Collaborate with other service specialists to troubleshoot complex service requests
• Perform technical activities requiring judgment and ownership of continuous improvement projects
• Ensure documentation and system entries are complete and up-to-date
• Focus on remote support with occasional onsite training domestically and internationally

Skills

Portuguese

English

Italian

Robotics experience

Analytical skills

Problem-solving

Education

Bachelor's or Master's in biomedical / electrical / mechanical engineering

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform across Europe, Middle East, and Africa. The role emphasizes remote technical support, issue escalation, and collaboration with Field Service Engineers and health care professionals.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree with 4+ years of experience, or an advanced degree with 2+ years, or a medical degree with technical skills.