Remote Surgical Robotics Support Specialist (Hugo & DS1)

Julius Baer Group; Madrid; Remote; EUR 38,000 - 70,000; Full time

Job summary

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support their Hugo system and DS1 analytics platform across EMEA. The role requires strong medical tech expertise and the ability to explain complex issues to diverse healthcare professionals.

You will work remotely with some onsite visits, coordinating with field service engineers and other specialists, and maintaining thorough documentation.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a capital equipment environment.
• Highly organized with ability to multitask and prioritize.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex requests.
• Own continuous improvement projects and ensure documentation is complete.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00–16:30 CET; on-call 7AM–7PM rotating.

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Software troubleshooting

Analytical problem solving

Organized multitasking

Education

Engineering degree (biomedical/electrical/mechanical)

Medical degree with technical skills

Job description

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support their Hugo system and DS1 analytics platform across EMEA. The role requires strong medical tech expertise and the ability to explain complex issues to diverse healthcare professionals.

You will work remotely with some onsite visits, coordinating with field service engineers and other specialists, and maintaining thorough documentation.