Remote Spanish-Speaking Customer Care Specialist (Greece)

FH Collective Academy; Sevilla; Remote; EUR 12,000 - 21,000; Full time

Benefits offered by this job

Flight to Greece

Two weeks hotel accommodation

Airport pickup

Real estate agency fees coverage

Relocation support

Job summary

FH Collective Academy is seeking a Spanish-speaking Customer Service Representative to join its fully remote team in Greece. You will serve users in Spanish and English, handle inquiries, and address content reports, ensuring a safe and positive online community.

You’ll work with internal tools to diagnose issues, provide timely solutions, and contribute to a supportive international environment with relocation assistance available.

Qualifications

• Fluency in Spanish and good command of English.
• Excellent communication and problem-solving skills.
• A customer-oriented and solution-focused mindset.

Responsibilities

• Provide customer support in Spanish and English through various communication channels.
• Handle account-related enquiries, customer issues and content reports.
• Investigate cases and deliver accurate, timely and effective solutions.
• Help maintain a safe, respectful and positive online community.
• Use digital tools and internal systems to identify issues and improve the overall user experience.

Skills

Fluent Spanish

Proficient English

Customer service experience

Problem solving

Digital tools

Job description

FH Collective Academy is seeking a Spanish-speaking Customer Service Representative to join its fully remote team in Greece. You will serve users in Spanish and English, handle inquiries, and address content reports, ensuring a safe and positive online community.

You’ll work with internal tools to diagnose issues, provide timely solutions, and contribute to a supportive international environment with relocation assistance available.