Remote Spanish-Speaking Customer Care in Greece

FH Collective Academy; Barcelona; Remote; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Flight ticket to Greece

Two weeks of hotel accommodation upon/

Zusammenfassung

FH Collective Academy is seeking a Spanish-speaking Customer Service Representative to join an international team working fully remotely from Greece. You will assist users in Spanish and English, resolve inquiries, and help maintain a safe online community.

The role emphasizes strong communication, problem-solving, and a customer-focused approach. Experience is beneficial but not mandatory; relocation support is offered with a fully remote setup in Greece.

Qualifikationen

• Fluent in Spanish and good command of English.
• Excellent communication and problem-solving skills.
• Customer-oriented and solution-focused mindset.

Aufgaben

• Provide customer support in Spanish and English through various channels.
• Handle account-related enquiries, customer issues and content reports.
• Investigate cases and deliver accurate, timely and effective solutions.
• Help maintain a safe, respectful and positive online community.
• Use digital tools and internal systems to identify issues and improve the user experience.

Kenntnisse

Spanish fluency

English proficiency

Customer service

Jobbeschreibung

FH Collective Academy is seeking a Spanish-speaking Customer Service Representative to join an international team working fully remotely from Greece. You will assist users in Spanish and English, resolve inquiries, and help maintain a safe online community.

The role emphasizes strong communication, problem-solving, and a customer-focused approach. Experience is beneficial but not mandatory; relocation support is offered with a fully remote setup in Greece.