Remote Spanish-Speaking Customer Support in Greece

FH Collective Academy; Madrid; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Flight to Greece

Hotel accommodation (2 weeks)

Airport pickup

Real estate fees coverage

Relocation support

Job summary

FH Collective Academy is seeking a Spanish-speaking Customer Service Representative for a fully remote role based in Greece. Join an international team and help create a safe, smooth online experience for users across Spanish and English channels.

Responsibilities include handling inquiries, resolving issues, and maintaining a positive community, with a focus on customer satisfaction and effective use of internal tools.

Qualifications

• Fluency in Spanish and good command of English.
• Excellent communication and problem-solving skills.
• Customer-oriented and solution-focused mindset.
• Confidence in using digital platforms and online tools.
• Previous customer service experience is an advantage, but not mandatory.

Responsibilities

• Provide customer support in Spanish and English through various communication channels.
• Handle account-related enquiries, customer issues and content reports.
• Investigate cases and deliver accurate, timely and effective solutions.
• Help maintain a safe, respectful and positive online community.
• Use digital tools and internal systems to identify issues and improve the overall user experience.

Skills

Spanish (fluency)

English (good command)

Customer service experience

Job description

FH Collective Academy is seeking a Spanish-speaking Customer Service Representative for a fully remote role based in Greece. Join an international team and help create a safe, smooth online experience for users across Spanish and English channels.

Responsibilities include handling inquiries, resolving issues, and maintaining a positive community, with a focus on customer satisfaction and effective use of internal tools.