Remote Spanish CSM for SaaS Growth | Stock Options

Saas Organization; Granada; Remote; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Stock options

Healthcare

Pension

Remote work

Job summary

Saas Organization is seeking a Customer Success Manager for Spanish-speaking markets. The role is remote with travel to Paris every other month and a base salary of €35,000–€40,000 plus a 25% annual bonus.

You will manage a portfolio of accounts, focus on retention, expansion, and revenue growth across SaaS offerings. Key responsibilities include building executive relationships, minimizing churn, and coordinating with Sales, Product and Marketing to drive customer success.

Qualifications

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry (preferred).
• Fluent Spanish and English (essential).
• Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
• A proactive, results-driven mindset with excellent communication skills.

Responsibilities

• Building and managing long-term client relationships (C-level to operations).
• Retaining and developing a strong customer portfolio of 90-100 accounts
• Preventing churn while identifying upsell and cross-sell opportunities.
• Monitoring KPIs and achieving monthly retention and sales growth targets.
• Collaborating closely with Sales, Product, and Marketing teams.

Skills

Customer success management

SaaS experience

MarTech background

Spanish fluency

English fluency

Tools

Salesforce

Planhat

ChurnZero

Custify

Job description

Saas Organization is seeking a Customer Success Manager for Spanish-speaking markets. The role is remote with travel to Paris every other month and a base salary of €35,000–€40,000 plus a 25% annual bonus.

You will manage a portfolio of accounts, focus on retention, expansion, and revenue growth across SaaS offerings. Key responsibilities include building executive relationships, minimizing churn, and coordinating with Sales, Product and Marketing to drive customer success.