Remote CSM: Hospitality SaaS for Global Growth

Jobgether SRL; España; Remote; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Fully remote within Europe

Flexible equipment provided

International team and events

Work-life balance focus

Job summary

Jobgether SRL is seeking a Customer Success Manager based in Spain for a fully remote, international SaaS scale-up in hospitality. You will own post-implementation journeys, drive adoption, and nurture long-term value while coordinating with Account Management, Product, Support and Professional Services.

You will monitor health metrics, lead c-NPS activities, and develop tailored success plans for a portfolio of B2B customers across IT, marketing and operations teams.

Qualifications

• 3+ years in hospitality or events customer-facing roles.
• Strong stakeholder management across IT, marketing, sales, operations and execs.
• Experience supporting change and tool adoption in teams.

Responsibilities

• Own the post-implementation customer journey and renewals.
• Build trusted relationships with stakeholders and monitor health.
• Develop success plans to maximize platform value and adoption.
• Coordinate cross-functional activities with Product, Support, and Sales.
• Lead customer reviews and feedback loops to inform improvements.
• Maintain accurate records in Salesforce and internal systems.

Skills

Stakeholder management

Customer success

English fluency

Additional language (Spanish)

Remote collaboration

SaaS knowledge

Education

Bachelor's degree in business/hospitality

Tools

Salesforce

CRM platforms

Data analytics tools

Job description

Jobgether SRL is seeking a Customer Success Manager based in Spain for a fully remote, international SaaS scale-up in hospitality. You will own post-implementation journeys, drive adoption, and nurture long-term value while coordinating with Account Management, Product, Support and Professional Services.

You will monitor health metrics, lead c-NPS activities, and develop tailored success plans for a portfolio of B2B customers across IT, marketing and operations teams.