Remote Scaled Account Manager, EMEA - SMB Growth

DoiT; Spagna; Remoto; EUR 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited Vacation

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Descrizione del lavoro

DoiT is seeking a Scaled Account Manager to join its Account Management team in EMEA. The role is remote and open to candidates in the Netherlands, Estonia, Sweden and Spain.

You will own the commercial relationship across a large portfolio, partner with cross-functional teams, and drive expansion while protecting existing business. You will work with Customer Success Managers, Forward Deployed Engineers, and cloud-provider teams to align DoiT’s products with customer priorities, manage

Competenze

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years of experience in a technology company.
• Strong verbal/written communication skills in English; Spanish, French, German, Italian are preferred.

Mansioni

• Own a scaled portfolio primarily in SMB/mid-market segments; maintain context, priorities, risks, renewals, and next steps.
• Prioritize engagement across the portfolio using data; build multi-threaded relationships and understand business priorities, cloud footprint, FinOps maturity.
• Drive retention and renewal outcomes by identifying risk early and coordinating mitigation plans.
• Identify, qualify, and manage expansion pipeline across new workloads, migrations, and other DoiT products/services.
• Partner with Sales, CSMs, FDEs, and cloud-provider teams on account plans, funding, deal registration and execution.
• Run portfolio-appropriate customer cadences, including account and FinOps reviews, product demonstrations, and security/AI discussions.
• Coordinate escalations to the right DoiT owner and drive accountability through resolution.
• Use data, dashboards, CRM workflows, and AI/automation tools to improve coverage and create repeatable rhythms.
• Capture and share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
• Maintain account reviews and growth plans for priority customers.

Conoscenze

Account management

Customer success

English proficiency

Technical engagement

Relationship building

Analytical skills

Operational skills

Strumenti

Salesforce

CRM software

Descrizione del lavoro

DoiT is seeking a Scaled Account Manager to join its Account Management team in EMEA. The role is remote and open to candidates in the Netherlands, Estonia, Sweden and Spain.

You will own the commercial relationship across a large portfolio, partner with cross-functional teams, and drive expansion while protecting existing business. You will work with Customer Success Managers, Forward Deployed Engineers, and cloud-provider teams to align DoiT’s products with customer priorities, manage