Remote EMEA Scaled Account Manager - Cloud Growth

doitintl; Spain; Remote; EUR 85,000 - 120,000; Full time

Job summary

DoiT is seeking a Scaled Account Manager to join its EMEA team. This remote position is open to candidates in the Netherlands, Estonia, Sweden and Spain, and focuses on retaining and growing a diverse customer base.

You will own the commercial relationship, align cloud strategies, and collaborate with Customer Success, Forward Deployed Engineers, and provider teams to drive value. You will use data-driven approaches to prioritize opportunities, manage expansion pipelines, and lead discussions on

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years of experience in a technology company.
• Strong verbal/written communication skills in English; Spanish, French, German, Italian are preferred.

Responsibilities

• Own a scaled portfolio primarily in SMB and mid-market segments, using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps.
• Use data to prioritize engagement across the portfolio, focusing on high-potential and at-risk accounts; build multi-threaded relationships and understand each customer's business priorities, cloud footprint, FinOps maturity, and desired outcomes.
• Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and leading commercial conversations with internal partners on pricing, commitments, contracts, and approvals.
• Identify, qualify, and manage expansion pipeline across new workloads, migrations, cost optimization, managed commitments, DoiT products, and services; maintain accurate opportunity stages and forecasts.
• Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution, delegating delivery work while owning the commercial relationship.
• Run portfolio-appropriate customer cadences, including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
• Coordinate escalations to the right DoiT owner, keeping customers informed and driving accountability through resolution.
• Use customer data, dashboards, CRM workflows, and appropriate AI or automation tools to improve coverage and create repeatable operating rhythms.
• Capture and share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
• Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.

Skills

Account Management

Customer Success

Technology industry experience

English proficiency

Multilingual communication

Job description

DoiT is seeking a Scaled Account Manager to join its EMEA team. This remote position is open to candidates in the Netherlands, Estonia, Sweden and Spain, and focuses on retaining and growing a diverse customer base.

You will own the commercial relationship, align cloud strategies, and collaborate with Customer Success, Forward Deployed Engineers, and provider teams to drive value. You will use data-driven approaches to prioritize opportunities, manage expansion pipelines, and lead discussions on