Remote SaaS Customer Success Specialist

Octave; Barcelona; Híbrido; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

Octave is seeking a Digital Customer Success Representative to support customers across Americas, EMIA or APAC regions. This remote role focuses on delivering ongoing business value, driving satisfaction, retention and growth through automation and strategic engagements.

You will onboard cloud customers, monitor usage with data analytics, and collaborate with Sales, Pre-Sales, and Cloud operations to ensure smooth handoffs and timely onboarding.

Formación

• Bachelor's degree in business, marketing, or engineering.
• 2-3 years of experience in Customer success, inside sales, marketing or communications.
• Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and influence others.

Responsabilidades

• Support a portfolio of customers to ensure satisfaction, success and retention.
• Use data and analytics to measure and monitor customer usage, health and engagement and proactively reach out with relevant solutions and response strategies.
• Coordinate onboarding for new cloud customers and ensure timely handoffs with Sales, Pre Sales, and ops teams.
• Develop and implement automated communication programs and content for the customer journey.
• Serve as primary contact and escalation point internally and for customers, collaborating with cross-functional teams.

Conocimientos

Customer success

Account management

Communication

Project management

Teamwork

Educación

Bachelor's degree in business/marketing/engineering

Herramientas

Gainsight

Microsoft Office

Descripción del empleo

Octave is seeking a Digital Customer Success Representative to support customers across Americas, EMIA or APAC regions. This remote role focuses on delivering ongoing business value, driving satisfaction, retention and growth through automation and strategic engagements.

You will onboard cloud customers, monitor usage with data analytics, and collaborate with Sales, Pre-Sales, and Cloud operations to ensure smooth handoffs and timely onboarding.