EMEA Mid-Market CSM — High-Touch SaaS, 60+ Customers

Ashby; España; Presencial; EUR 45.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Unlimited PTO

Family leave

Equipment & budget

Education budget

Descripción de la vacante

Ashby is hiring a Mid-Market Customer Success Manager for the EMEA region. You will implement and train customers, drive product adoption, and collaborate with a four-person CSM team to deliver high-touch service across mid-market accounts.

The role targets managing around 60 mid-market customers with >$1.5M ARR, requiring strong cross-functional collaboration, product expertise, and a passion for scalable customer success in a fast-growing SaaS environment.

Formación

• 2+ years of customer success experience in B2B SaaS.
• Manage a book of ~60 mid-market customers, >$1.5M ARR.
• Work with cross-functional teams across Sales, Marketing, Product and Operations.
• Be a product and industry expert, tailor training to customer needs.
• Work with technically complex products and explore details.

Responsabilidades

• Implement, train and support adoption of Ashby with customers across the region.
• Partner with a small team of CSMs on the EMEA Mid-Market team.
• Develop strong relationships with multiple stakeholders to drive adoption and retention.
• Provide clear knowledge transfer and enable customers to maximize product value.

Conocimientos

B2B SaaS

Customer success

Implementation

Relationship management

Cross-functional

Product knowledge

Data workflows

CRM

Herramientas

CRM

Descripción del empleo

Ashby is hiring a Mid-Market Customer Success Manager for the EMEA region. You will implement and train customers, drive product adoption, and collaborate with a four-person CSM team to deliver high-touch service across mid-market accounts.

The role targets managing around 60 mid-market customers with >$1.5M ARR, requiring strong cross-functional collaboration, product expertise, and a passion for scalable customer success in a fast-growing SaaS environment.