Remote Strategic Customer Success Manager

Appspace; España; Híbrido; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work schedules

Remote work opportunities

Casual dress work environment

Reduced working hours in August

Appspace Quiet Fridays

Gym allowance

Flexible retribution perks

Descripción de la vacante

Appspace in Spain is seeking a Strategic Customer Success Manager to act as a trusted advisor to our key customers. You will drive retention and growth by aligning strategic goals with Appspace solutions and leading executive business reviews.

You will collect feedback, influence product direction, manage risk and cross-sell opportunities, mentor teammates, and travel about 25% to meet clients and conduct on-site reviews with senior leaders.

Formación

• 5+ years in Customer Success/Account Management/Client Services.
• Passion for advocating for customers and acting as an extension of Appspace's team.
• Strong interest in learning technical concepts related to Appspace and its customers.
• Ability to autonomously manage a customer portfolio and involve senior management when needed.
• Proven success building relationships with technical decision-makers and executives.
• Strong collaboration with Sales, Product, Engineering, and the Exec team.
• Experience with SaaS products and driving customer outcomes.
• Bachelor's degree; technical degree is a plus.

Responsabilidades

• Act as a strategic advisor to key customers, driving retention and growth.
• Collect customer feedback to inform product development and GTM strategy.
• Bridge customers and product engineering to develop solutions and influence the roadmap.
• De-escalate and resolve critical issues, including complex integrations.
• Build and execute account plans to mitigate risk and expand cross-sell opportunities.
• Lead in-person business reviews with C-suite and technical leaders; coordinate resources.
• Track customer signals to identify trends and areas for improvement.
• Collaborate with Sales to share performance and best practices.
• Forecast churn and growth for leadership; onboard new teammates and lead training.
• Conduct on-site strategic business reviews and travel as needed (approx. 25%).

Conocimientos

Customer Experience

Strategic thinking

Account Management

SaaS Knowledge

Executive relationships

Team collaboration

Technical aptitude

Educación

Bachelor's degree

Technical degree a plus

Descripción del empleo

Appspace in Spain is seeking a Strategic Customer Success Manager to act as a trusted advisor to our key customers. You will drive retention and growth by aligning strategic goals with Appspace solutions and leading executive business reviews.

You will collect feedback, influence product direction, manage risk and cross-sell opportunities, mentor teammates, and travel about 25% to meet clients and conduct on-site reviews with senior leaders.