Remote-First Customer Success Lead — AI SaaS (Southern Europe)

Neura Market; España; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Innovative culture

Growth opportunities

Learning stipend

Social travel stipend

Annual offsites

Co-working stipend

Job summary

ElevenLabs is seeking a remote-first Customer Success leader for Southern Europe, handling complex B2B SaaS and AI/ML products. You will own a defined book of business, drive renewals and cross-sell, and collaborate with Sales, Engineering, Product, and Marketing to optimise revenue outcomes.

Remote-first role across Spain/Italy with potential office in Madrid. Fluency in Spanish/Italian and English is required; experience with AI agents and API integrations is a plus.

Qualifications

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region
• Proven experience of owning and managing a defined Book of Business
• Fluent in Spanish and/or Italian (preference for both), and English
• Proven experience working across the Southern Europe market. Knowledge of the landscape and cultural nuances
• Familiarity and experience with building and deploying AI agents
• Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• Excellent problem‑solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Self‑motivated and able to work independently in a remote or distributed team environment

Responsibilities

• You’ll run onboarding, enablement, and growth across ElevenLabs’ full platform, core speech models, creative tools, and Agents.
• You’ll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
• You’ll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross‑sell, and net expansion.
• You’ll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Skills

Customer Success

Book of Business

Spanish

Italian

English

Southern Europe

AI agents

Builder mindset

API Integrations

SDKs

Cross-functional

Revenue quota

Problem solving

Communication

Self-motivated

Tools

API Integrations

SDKs

Job description

ElevenLabs is seeking a remote-first Customer Success leader for Southern Europe, handling complex B2B SaaS and AI/ML products. You will own a defined book of business, drive renewals and cross-sell, and collaborate with Sales, Engineering, Product, and Marketing to optimise revenue outcomes.

Remote-first role across Spain/Italy with potential office in Madrid. Fluency in Spanish/Italian and English is required; experience with AI agents and API integrations is a plus.