Remote Robotics Technical Service Specialist

Whitebit; Santiago de Compostela; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic in Europe seeks a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. The role combines technical service, problem solving, and collaboration with HCP, SUS and FSE in a remote capacity.

Requires a biomedical/electrical/mechanical degree and 4+ years of robotics experience, plus fluency in Portuguese, English and Italian. Travel may be needed for occasional on-site training.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese-English-Italian

Robotics/motion control

Analytical problem solving

Software troubleshooting

Organizational skills

Education

Biomedical/Electrical/Mechanical engineering or medical degree

Job description

Medtronic in Europe seeks a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. The role combines technical service, problem solving, and collaboration with HCP, SUS and FSE in a remote capacity.

Requires a biomedical/electrical/mechanical degree and 4+ years of robotics experience, plus fluency in Portuguese, English and Italian. Travel may be needed for occasional on-site training.