Remote Robotics Technical Service Lead

Fever; Madrid; Remote; EUR 40,000 - 80,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 systems across Europe. The role requires strong technical acumen, excellent communication, and the ability to guide Health Care Professionals, SUS, and FSEs through complex remote troubleshooting.

Ideal candidates hold an engineering degree (biomedical/electrical/mechanical) with 4+ years of experience or an advanced degree with 2+ years.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with the ability to multi-task and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues and initiate required field service support as needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment with ownership of continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support, with occasional onsite training availability domestically and internationally.
• Regular working hours 8:00–16:30 CET; On-call 7AM–7PM; rotations between colleagues.

Skills

Robotics experience

Analytical problem-solving

Remote support

Software troubleshooting

Education

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 systems across Europe. The role requires strong technical acumen, excellent communication, and the ability to guide Health Care Professionals, SUS, and FSEs through complex remote troubleshooting.

Ideal candidates hold an engineering degree (biomedical/electrical/mechanical) with 4+ years of experience or an advanced degree with 2+ years.