Remote Robotics Tech Specialist Hugo & DS1

Intuitive; Lugo; À distance; EUR 30 000 - 79 000; Plein temps

Résumé du poste

Medtronic in Madrid is seeking a full-time Remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and the DS1 analytics platform in EMEA. You will explain complex technical issues to healthcare professionals, startup specialists and field service engineers, acting as a technical liaison and driver of resolution.

This role requires strong problem solving, documentation discipline and the ability to work remotely with occasional on-site visits across

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of related experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Strong organizational and multi-tasking abilities.
• Experience with software troubleshooting.

Responsabilités

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite visits domestically and internationally.
• Maintain regular hours 8:00-16:30 CET; participate in on-call rotation.

Connaissances

Portuguese

English

Italian

Robotics experience

Software troubleshooting

Formation

Bachelor's or master's in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Outils

DS1 software

Description du poste

Medtronic in Madrid is seeking a full-time Remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and the DS1 analytics platform in EMEA. You will explain complex technical issues to healthcare professionals, startup specialists and field service engineers, acting as a technical liaison and driver of resolution.

This role requires strong problem solving, documentation discipline and the ability to work remotely with occasional on-site visits across