Remote Robotics Tech Support Specialist (Hugo/DS1)

Mlabs; Santiago de Compostela; Remote; EUR 37,000 - 60,000; Full time

Job summary

Medtronic seeks a Remote Technical Services Specialist for its Hugo robotic system and DS1 platform. You will provide expert remote support to healthcare professionals, SUS, and field engineers, driving issue resolution and documentation accuracy across international sites.

The role requires robotics experience, strong analytical and communication skills, and the ability to work across time zones with occasional on-site visits.

Qualifications

• Bachelor’s or master’s degree in Biomedical/Electrical/Mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training (domestic and international).
• Regular hours 8:00-16:30 CET; on-call 7AM-7PM (rotating).

Skills

Robotics experience

Analytical skills

Communication skills

Multitasking

Software troubleshooting

Education

Biomedical engineering

Electrical/Mechanical engineering

Medical degree with technical skills

Tools

DS1 software

Hugo Robotic system

Job description

Medtronic seeks a Remote Technical Services Specialist for its Hugo robotic system and DS1 platform. You will provide expert remote support to healthcare professionals, SUS, and field engineers, driving issue resolution and documentation accuracy across international sites.

The role requires robotics experience, strong analytical and communication skills, and the ability to work across time zones with occasional on-site visits.