Remote Robotics Service Engineer - Hugo & DS1

Mlabs; Almería; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 analytics platform. The role supports HCPs, SUS, and FSEs across EMEA with strong communication and problem-solving skills in a fast-paced operating room environment.

The position involves remote support with occasional onsite work, across multiple European countries, and offers a competitive salary within regional ranges along with the Medtronic Incentive Plan.

Qualifications

• Bachelor’s or master’s degree in Biomedical/Electrical/Mechanical Engineering or medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve issues and initiate field service when needed.
• Collaborate with other service specialists to troubleshoot complex requests.
• Perform technical activities with judgment and lead continuous improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.

Skills

Robotics experience

Software troubleshooting

Analytical problem solving

Multilingual (English, Italian, Portug

Education

Bachelor’s or Master’s in Biomedical/Electrical/Mechanical Engineering

Job description

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 analytics platform. The role supports HCPs, SUS, and FSEs across EMEA with strong communication and problem-solving skills in a fast-paced operating room environment.

The position involves remote support with occasional onsite work, across multiple European countries, and offers a competitive salary within regional ranges along with the Medtronic Incentive Plan.