Remote Robotic Surgery Tech Specialist

Smartness; Oña; À distance; EUR 38 000 - 56 000; Plein temps

Résumé du poste

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 in EMEA. You will explain complex technical issues to HCPs, SUSs, and FSEs from multiple countries while maintaining high service levels. The role requires strong analytical skills and OR experience.

The position offers remote work with occasional international travel and a schedule of 8:00–16:30 CET, plus on-call rotation. Fluency in Portuguese, English, and Italian is essential.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilités

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Connaissances

Portuguese-English-Italian proficiency

Robotics experience

Software troubleshooting

Organizational skills

Problem-solving

Formation

Biomedical/Electrical/Mechanical engineering degree (BSc/MSc) with 4+ years OR advanced degree with 2+ years OR medical degree with technical skills

Outils

DS1 platform

Hugo robotic system

Description du poste

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 in EMEA. You will explain complex technical issues to HCPs, SUSs, and FSEs from multiple countries while maintaining high service levels. The role requires strong analytical skills and OR experience.

The position offers remote work with occasional international travel and a schedule of 8:00–16:30 CET, plus on-call rotation. Fluency in Portuguese, English, and Italian is essential.