Remote Robotic Surgery Tech Service (Hugo/DS1)

Sixt; Sevilla; Remote; EUR 70,000 - 90,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio. You will support Hugo robotic system and DS1 AI platform remotely, coordinating with healthcare professionals, SUS, and field engineers across EMEA.

The role requires cross‑functional collaboration, strong problem solving, and fluency in Portuguese, English, and Italian. Ideal candidates have engineering or medical backgrounds with robotics/motion control experience, and a track record of documenting

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 2–4 years of relevant experience; or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized, able to multi-task and prioritize assignments.
• Experience analyzing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for Hugo and DS1 to HCP/SUS/FSE and act as liaison between stakeholders and the operating unit.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities with judgment and lead continuous improvement projects.
• Ensure documentation/system entries are completed promptly.
• Focus on remote support with occasional on-site training domestically and internationally.
• Adhere to 8:00–16:30 CET hours; on-call 7:00–19:00 with rotating shifts.

Skills

Robotics experience

Motion control

Analytical thinking

Software troubleshooting

Portuguese fluency

English fluency

Italian fluency

Education

Biomedical/Electrical/Mechanical Eng

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio. You will support Hugo robotic system and DS1 AI platform remotely, coordinating with healthcare professionals, SUS, and field engineers across EMEA.

The role requires cross‑functional collaboration, strong problem solving, and fluency in Portuguese, English, and Italian. Ideal candidates have engineering or medical backgrounds with robotics/motion control experience, and a track record of documenting