Remote Robotic Surgery Tech – Hugo System & DS1 Expert

Rayner; Vitoria; Remote; EUR 42,000 - 80,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform across Europe. The role demands clear communication with HCPs, SUS and FSEs, and involves solving complex technical issues in a remote setting with occasional onsite training.

Requirements include a biomedical/electrical/mechanical engineering degree with substantial robotics exposure, fluency in Portuguese, English and Italian, and strong problem-solving skills.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized, flexible, multi-tasking, and able to prioritize multiple assignments.
• Experience analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE; act as a technical liaison between stakeholders and the operating unit.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional on-site training domestically and internationally.

Skills

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Robotics experience

Software troubleshooting

Analytical/problem solving

Operating room experience

Education

Bachelor's/Master's in Biomedical/Electrical/Mechanical Engineering

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform across Europe. The role demands clear communication with HCPs, SUS and FSEs, and involves solving complex technical issues in a remote setting with occasional onsite training.

Requirements include a biomedical/electrical/mechanical engineering degree with substantial robotics exposure, fluency in Portuguese, English and Italian, and strong problem-solving skills.