Remote Tech Service Specialist, Hugo Robotic Surgery

Mlabs; Santa Cruz de Tenerife; Remoto; EUR 38.000 - 70.000; Tempo integral

Resumo da vaga

Medtronic seeks a full‑time remote Technical Service Specialist to support the Hugo robotic system and DS1 platform across Europe, delivering expert remote troubleshooting to healthcare professionals, SUS and FSE.

The role requires a biomedical/electrical/mechanical engineering degree (or medical degree with tech skills), fluency in Portuguese, English and Italian, and robotics experience; some international travel may be needed.

Qualificações

• Bachelor’s or master’s degree in biomedical, electrical, or mechanical engineering, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conhecimentos

Multilingual communication (Portuguese

Robotics experience

Problem solving & troubleshooting

Analytical thinking

Technical documentation

Formação

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree with technical skills

Ferramentas

Hugo robotic system

DS1 software platform

Descrição da vaga

Medtronic seeks a full‑time remote Technical Service Specialist to support the Hugo robotic system and DS1 platform across Europe, delivering expert remote troubleshooting to healthcare professionals, SUS and FSE.

The role requires a biomedical/electrical/mechanical engineering degree (or medical degree with tech skills), fluency in Portuguese, English and Italian, and robotics experience; some international travel may be needed.