Remote Robotic Surgery Tech for Hugo & DS1

Rayner; España; Remote; EUR 37,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support EMEA healthcare professionals. You will act as a technical liaison, manage escalations, and collaborate with fellow specialists to resolve complex issues.

The role emphasizes remote support with occasional domestic and international on-site training, requiring strong communication, analytical, and problem-solving skills in a fast-paced operating room environment.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese

English

Italian

Education

Biomedical/Electrical/Mechanical engineering

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support EMEA healthcare professionals. You will act as a technical liaison, manage escalations, and collaborate with fellow specialists to resolve complex issues.

The role emphasizes remote support with occasional domestic and international on-site training, requiring strong communication, analytical, and problem-solving skills in a fast-paced operating room environment.