Operations Customer Expert - Lisbon, Portugal

CB Talents; Sevilla; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid training

Health insurance

Global brand

Multicultural team

Job summary

CB Talents is seeking an Operations Customer Expert (Spanish Market) to support customers for a well-known global brand from home. You’ll be the first point of contact in Spanish, receiving training in English and working in a 40-hour week with a rotating schedule.

We offer paid training, health insurance from day one, and a multicultural, collaborative team. The role involves handling calls, emails and chats, and ensuring high customer satisfaction in a fast-paced environment.

Qualifications

• Fluent in Castilian Spanish and English (B1).
• Excellent communication and interpersonal skills.
• Comfortable with technology and digital platforms.
• Empathy, adaptability and attention to detail.
• Willing to work in a fast-paced, team-oriented environment.
• Available for 24/7 rotating shifts.

Responsibilities

• Provide empathetic, professional support via phone, email and chat.
• Assist customers with account management, billing and technical troubleshooting.
• Explain products, services and features clearly.
• Identify the right solutions quickly to maintain high satisfaction.
• Meet quality and performance standards.

Skills

Fluent Castilian Spanish

English (B1)

Communication skills

Interpersonal skills

Tech comfort

Empathy

Team oriented

Job description

We're hiring an Operations Customer Expert (Spanish Market) to support customers of a well-known global brand. You'll be their first point of contact, in Spanish, from the comfort of your home.

Why you'll like it

• Paid training (~2 weeks, in English) with full product and tools onboarding
• Work with a recognized international brand
• Multicultural, collaborative team
• Health insurance from day one

What you'll do

• Give empathetic, professional support via phone, e-mail and chat
• Help customers with account management, billing and technical troubleshooting
• Explain products, services and features accurately
• Find the right solution quickly and keep satisfaction high
• Meet quality and performance standards

What we're looking for

• Full fluency in Castilian (Spanish) and English (B1)
• Excellent communication and interpersonal skills
• Comfortable with technology and digital platforms
• Empathy, adaptability and attention to detail
• Comfortable in a fast-paced, team-oriented environment
• Availability for 24/7 rotating shifts (including nights, weekends and holidays)

Compensation (monthly gross, based on 22 working days)

• €1,262.33 total gross per month, including Christmas and holiday allowances (paid monthly) and a meal allowance (€7/day)
• Or, if you choose the company apartment: €1,259.33 total gross package per month, including Christmas and holiday allowances, meal allowance and free accommodation (valued at €200). Cash portion: €1,059.33
• Training allowance: €18.56/day gross, paid for successfully completed training

Contract & conditions

• 12-month fixed term with a 1-month trial period; permanent after 2 years
• 40 hours/week (8h + 1h lunch break), Monday-Sunday rotation
• 22 days of vacation per year (proportional in the first year) + Portuguese public holidays

Accommodation option

Live in a fully furnished, company-rented apartment for at least your first 14 months, with all utilities covered. Available only to candidates currently living more than 100 km from the workplace. Employees only, no pets.