Remote Networking Support Engineer: Predictive Maintenance

Prestwick Aerosystems; Getafe; Remote; EUR 24,000 - 32,000; Full time

Job summary

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer in Spain. The role involves providing professional remote technical support to clients, diagnosing incidents, and driving resolutions to meet SLA standards.

You will work with vendor technologies and support incident management across various network domains. As an entry-level engineer, you’ll gain experience in networking fundamentals, remote diagnostics, and service delivery processes while collaborating with

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certifications in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.
• Entry-level experience in networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry-level experience in technical support to clients.
• Entry-level experience in diagnosis and troubleshooting.
• Entry-level experience providing remote support in networking technologies.
• Entry-level experience in relevant technology.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as needed.
• Monitors service delivery against SLAs and maintains records.
• Prioritizes and diagnoses incidents and escalates unresolved issues.
• Documents and closes resolved incidents according to procedures.
• Keeps configuration items accurate and current.
• Logs incidents with required detail and communicates with stakeholders to expedite resolution.
• Provides service recovery following incident resolution.

Skills

Networking basics

Remote support

Cross-cultural communication

Time management

Education

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco/Juniper/Aruba)

Tools

Networking tools

Job description

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer in Spain. The role involves providing professional remote technical support to clients, diagnosing incidents, and driving resolutions to meet SLA standards.

You will work with vendor technologies and support incident management across various network domains. As an entry-level engineer, you’ll gain experience in networking fundamentals, remote diagnostics, and service delivery processes while collaborating with