Remote Network Field Service Engineer (Entry Level)

Tpi Composites; País Vasco; Remote; EUR 30,000 - 40,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) in Spain to operate regionally and provide professional remote technical support by identifying and resolving incidents. You will drive incidents to resolution, ensuring SLA adherence and smooth service restoration for clients within the Basque region.

The role emphasizes adherence to procedures, use of service assurance tools, and collaboration with users, staff, and suppliers to maintain high service quality.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
• Applies tools, techniques and processes to track, log

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) in Spain to operate regionally and provide professional remote technical support by identifying and resolving incidents. You will drive incidents to resolution, ensuring SLA adherence and smooth service restoration for clients within the Basque region.

The role emphasizes adherence to procedures, use of service assurance tools, and collaboration with users, staff, and suppliers to maintain high service quality.