Remote Field Service Engineer – Service Delivery Lead

Eaton Group; Granada; Remote; EUR 25,000 - 35,000; Full time

Job summary

NTT DATA in Spain seeks an entry-level Networking Remote Field Service Engineer (L1) to join our regional team. You will provide professional remote technical support to clients, identify incidents, and work toward rapid resolution while adhering to SLA terms.

In this role you will use service assurance tools, document incidents, and follow established procedures to restore services and prevent recurrence. Growth opportunities exist as you gain experience across networks and client environments.

Qualifications

• Entry-level engineering profile required, with interest in networking and remote support.
• Strong problem-solving and communication skills.
• Willingness to learn and grow in network technologies.

Responsibilities

• Maintains the support process and ensures requests are handled per procedures.
• Uses service assurance tools to investigate and diagnose issues.
• Identifies and resolves problems following established procedures.
• Performs defined maintenance tasks and documents activities.
• Uses knowledge articles for incident diagnosis and updates as needed.
• Monitors service delivery against SLAs and keeps records up to date.
• Analyzes service records to improve performance and escalate when required.
• Prioritizes and diagnoses incidents per procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until resolution.
• Documents and closes resolved incidents per procedures.
• Maintains accurate configuration data for CIs and applies tracking tools.

Job description

NTT DATA in Spain seeks an entry-level Networking Remote Field Service Engineer (L1) to join our regional team. You will provide professional remote technical support to clients, identify incidents, and work toward rapid resolution while adhering to SLA terms.

In this role you will use service assurance tools, document incidents, and follow established procedures to restore services and prevent recurrence. Growth opportunities exist as you gain experience across networks and client environments.