Remote Lead Tech Support Engineer

MULTIVAC USA; España; Remote; EUR 45,000 - 65,000; Full time

Job summary

MULTIVAC USA is seeking a remote technical support specialist to diagnose and resolve complex mechanical, electronic, and operational issues across a global customer base. The role involves traveling up to 20% and coordinating with Field Service and Spare Parts teams to ensure rapid, accurate responses.

The ideal candidate holds an Associate’s degree in a technical discipline with four years of related experience, and can clearly communicate vacuum principles, sealing and forming techniques, and

Qualifications

• Associate degree or equivalent required with four years in field service/manufacturing.
• Solid understanding of mechanical, electronic, and operational aspects of machines.
• Ability to interpret technical documentation and translate complex concepts clearly to diverse audiences.

Responsibilities

• Lead troubleshooting for escalated technical issues.
• Provide complex remote technical assistance to Field Service and Spare Parts teams and customers.
• Identify equipment adjustments and recommend multi-variable changes.
• Collaborate with international headquarters to resolve quality issues and support CRM submissions.
• Develop and maintain technical reference material and training materials for internal/external users.
• Periodically travel to training sessions or client sites to support field technicians.
• Perform other tasks to support customers as needed.

Skills

Mechanical knowledge

Electronic knowledge

Operational expertise

Vacuum principles

Sealing & forming techniques

Education

Associate’s degree in technical discipline

Job description

MULTIVAC USA is seeking a remote technical support specialist to diagnose and resolve complex mechanical, electronic, and operational issues across a global customer base. The role involves traveling up to 20% and coordinating with Field Service and Spare Parts teams to ensure rapid, accurate responses.

The ideal candidate holds an Associate’s degree in a technical discipline with four years of related experience, and can clearly communicate vacuum principles, sealing and forming techniques, and