Remote IT Service Engineer (L1) – Fast, Reliable Support

Volkswagen Group Services Valencia; Granada; Remote; EUR 25,000 - 35,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our regional team in Spain. This entry-level role provides remote technical support to clients by identifying and resolving incidents and problems.

You will use service assurance tools, monitor service delivery, and document incidents while escalating unresolved issues to ensure zero missed SLA conditions. Training is provided to develop skills in network services and customer care.

Qualifications

• Entry level engineering role
• Provides remote technical support to clients
• Maintains and follows procedures for support requests
• Uses service assurance tools to investigate and diagnose problems
• Monitors service delivery against SLAs and logs information
• Documents and closes resolved incidents according to procedures

Responsibilities

• Maintains the support process and ensures requests are handled according to procedures
• Uses service assurance software and tools to investigate and diagnose problems
• Identifies and resolves problems following agreed procedures
• Carries out agreed maintenance tasks
• Uses knowledge articles in incident diagnosis and resolution
• Monitors service delivery against SLAs and maintains records
• Analyzes service records to identify actions to improve levels of service
• Prioritizes and diagnoses incidents according to procedures
• Investigates causes of incidents and seeks resolution
• Escalates unresolved incidents and follows up until resolution
• Provides service recovery after incidents
• Documents and closes resolved incidents
• Maintains configuration on CIs
• Applies tools, techniques and processes to track, log

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our regional team in Spain. This entry-level role provides remote technical support to clients by identifying and resolving incidents and problems.

You will use service assurance tools, monitor service delivery, and document incidents while escalating unresolved issues to ensure zero missed SLA conditions. Training is provided to develop skills in network services and customer care.