Remote IT Service Delivery Analyst — ITIL Incident Expert

CORUS Consulting; España; Remote; EUR 30,000 - 52,000; Full time

Benefits offered by this job

Flexible remuneration

Personalized training plan

Dynamic work environment

Job summary

A technology consulting firm is looking for an IT Service Delivery Analyst to provide ITIL-compliant solutions and support for their international projects. This remote role from Spain involves managing incidents, ensuring effective communication with stakeholders, and developing service documentation. Candidates should have experience with Service Now and be detail-oriented problem solvers. The company offers a people-focused environment, flexible remuneration, and opportunities for professional growth.

Qualifications

• Experience with ITIL best practices.
• Previous experience using Service Now, ideally with the IRM module.
• Strong communication skills with customers and stakeholders.

Responsibilities

• Provide 1st and 1.5 level Incident Support and comply with ITIL practices.
• Monitor incoming requests to meet service levels and KPIs.
• Act as primary contact for issue resolution.

Skills

Attention to detail

Problem-solving abilities

User experience with JIRA

User experience with Sharepoint

User experience with Confluence

Education

ITIL Foundation v.4

Tools

Service Now

Job description

A technology consulting firm is looking for an IT Service Delivery Analyst to provide ITIL-compliant solutions and support for their international projects. This remote role from Spain involves managing incidents, ensuring effective communication with stakeholders, and developing service documentation. Candidates should have experience with Service Now and be detail-oriented problem solvers. The company offers a people-focused environment, flexible remuneration, and opportunities for professional growth.