Support Engineer — Incident & ServiceNow Specialist

Tata Consultancy Services; Cádiz; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Flexible compensation plan

Health insurance

Remote work financial support

Career development plan

Job summary

A leading IT consulting firm located in Cádiz is looking for an L1.5 Support Engineer to monitor and resolve incidents, interact with users, and coordinate issue resolutions. The ideal candidate should have 4–6 years of experience and be fluent in Spanish (C2 level). The company offers a permanent contract, competitive salary, flexible benefits, and opportunities for professional growth. Join a multicultural environment with a focus on inclusivity and well-being.

Qualifications

• 4–6 years of experience in support roles.
• Fluent in Spanish (C2 level).
• Ability to adhere to shift rotations.

Responsibilities

• Monitor and resolve day-to-day incidents.
• Interact with IT and business users on issues.
• Coordinate with teams for timely issue resolution.
• Follow service management processes.

Skills

Incident monitoring and resolution

ServiceNow

SLM and Knowledge Management processes

Java

.Net

SQL

Oracle

Job description

A leading IT consulting firm located in Cádiz is looking for an L1.5 Support Engineer to monitor and resolve incidents, interact with users, and coordinate issue resolutions. The ideal candidate should have 4–6 years of experience and be fluent in Spanish (C2 level). The company offers a permanent contract, competitive salary, flexible benefits, and opportunities for professional growth. Join a multicultural environment with a focus on inclusivity and well-being.