IT Service Delivery Analyst

CORUS Consulting; España; A distancia; EUR 30.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible remuneration

Personalized training plan

Dynamic work environment

International projects

Descripción de la vacante

A technology consulting firm is looking for an IT Service Delivery Analyst to provide ITIL-compliant solutions and support for their international projects. This remote role from Spain involves managing incidents, ensuring effective communication with stakeholders, and developing service documentation. Candidates should have experience with Service Now and be detail-oriented problem solvers. The company offers a people-focused environment, flexible remuneration, and opportunities for professional growth.

Formación

• Experience with ITIL best practices.
• Previous experience using Service Now, ideally with the IRM module.
• Strong communication skills with customers and stakeholders.

Responsabilidades

• Provide 1st and 1.5 level Incident Support and comply with ITIL practices.
• Monitor incoming requests to meet service levels and KPIs.
• Act as primary contact for issue resolution.
• Develop and maintain service documentation and support guides.
• Provide reports and incident trend analysis.
• Manage escalations to ensure timely resolutions.

Conocimientos

Attention to detail

Problem-solving abilities

User experience with JIRA

User experience with Sharepoint

User experience with Confluence

Educación

ITIL Foundation v.4

Herramientas

Service Now

Jira

SharePoint

Confluence

Descripción del empleo

Corus is looking for an IT Service Delivery Analyst to join our team and participate in international projects.

Location: Remote from Spain.

You will:

• 1st and 1,5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets.
• Monitor and manage incoming requests to meet agreed service levels, KPIs and customer expectations.
• Communication - Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders.
• Knowledge Management - Develop and maintain service documentation, operational procedures, and support guides.
• Reporting - Provide reports and incident trend diagnosis. Monthly meeting and Support review.
• Escalation Management – Ensure timely resolution of all escalations.
• Operational Support – Providing additional support as requested and agreed with Application Owners and Application Support Lead.

You should have:

• ITIL Foundation v.4
• Previous experience with Service Now, ideally with IRM module.
• Experience (as a user) with JIRA, Sharepoint, Confluence
• Strong attention to details
• Advanced problem-solving abilities

What do we offer:

• Flexible remuneration and a personalized training plan.
• People-focused team.
• Dynamic work environment, with real possibilities for professional growth.
• International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and/or any other personal, physical, or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.