ServiceNow IT Analyst - Entry Level, Learn & Deliver

Roche; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Roche is seeking an Entry-level IT Technical Analyst for ServiceNow IRM in Madrid. You will assist with requirement gathering, support project objectives, and perform routine data analysis under the guidance of experienced analysts.

The role emphasizes continuous learning, adherence to analysis principles, and collaboration with stakeholders. It offers exposure to IT security considerations and a pathway to develop foundational skills in IT solutions, within a supportive team environment.

Formación

• Entry-level experience with requirement gathering and data analysis
• Willingness to learn and follow established business analysis principles
• Knowledge of Risk Management and IT Security is a plus

Responsabilidades

• Supports senior Analysts and Solution Architects in analyzing technical problems within a defined scope, contributing to problem definition and root-cause identification
• Elicits and clarifies stakeholder needs, analyzes and maps requirements, and assists in identifying and presenting basic solutions
• Accountable for timely completion and quality of assigned tasks, delivering clearly documented requirements
• Identifies stakeholders and interacts with agile team members, assisting in project updates and capturing feedback
• Learns how requirements align with broader goals and participates in building foundational IT solution features

Conocimientos

ServiceNow Foundations

AI Proficiency

Agile Methodologies

Requirement Translation

Herramientas

Claude AI

Descripción del empleo

Roche is seeking an Entry-level IT Technical Analyst for ServiceNow IRM in Madrid. You will assist with requirement gathering, support project objectives, and perform routine data analysis under the guidance of experienced analysts.

The role emphasizes continuous learning, adherence to analysis principles, and collaboration with stakeholders. It offers exposure to IT security considerations and a pathway to develop foundational skills in IT solutions, within a supportive team environment.