IT Operations Lead – 24/7 Incident Response (Alicante)

Verisure; Alicante; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Lunch included at our offices

Dynamic and vibrant environment

International stakeholder projects

Periodic team buildings

Tech Learning and Tech Career Plan

23 days paid time off

Job summary

A leading security service provider is seeking an IT Operations Coordinator to manage critical incident responses and oversee a team in a dynamic environment in Alicante, Spain. This role requires proven experience in IT operations and incident coordination, along with fluency in English and Spanish. Responsibilities include managing alerts, maintaining documentation, and conducting training sessions. The company offers a vibrant workplace with unique benefits, including free lunches and opportunities for professional growth.

Qualifications

• Proven experience in IT operations and incident coordination.
• Experience leading teams in 24x7 environments.
• Fluent in English and Spanish (spoken and written).

Responsibilities

• Coordinate shifts and tasks for technicians.
• Oversee alerts and incident management, ensuring SLA compliance.
• Conduct training sessions for the team.
• Support post-incident analysis and continuous process improvement.

Skills

IT operations

Incident coordination

24x7 team leadership

Stakeholder management

Calm under pressure

Fluent English

Fluent Spanish

Education

Knowledge and ITIL certification

Tools

Jira

Opsgenie

Helix

Job description

A leading security service provider is seeking an IT Operations Coordinator to manage critical incident responses and oversee a team in a dynamic environment in Alicante, Spain. This role requires proven experience in IT operations and incident coordination, along with fluency in English and Spanish. Responsibilities include managing alerts, maintaining documentation, and conducting training sessions. The company offers a vibrant workplace with unique benefits, including free lunches and opportunities for professional growth.