Remote IT Help Desk & Systems Admin – Entry Level

Png Telecommunications, Inc.; Santa Cruz de Tenerife; Hybrid; EUR 40,000 - 49,000; Full time

Benefits offered by this job

5 weeks PTO

Remote work flexibility

Anniversary gift plan

Employee referral program

Health, vision, dental, and life保险

HSA Account

401(k) matching

Job summary

Powernet is seeking an Entry-Level Help Desk Technician to serve as the first line of defense for client technical support. You will handle incoming calls, log and resolve tickets, and ensure a seamless user experience across Windows, Office 365, Google Workspace, and antivirus tools.

You will image PCs, configure workstations, monitor system alerts, and assist with installations while maintaining clear documentation and contributing to SLAs.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Hands-on familiarity with Windows, AD, Group Policy, Office 365 and Google Workspace.
• Ability to troubleshoot, document issues, and communicate clearly with non‑technical users.

Responsibilities

• Handle incoming help desk calls and log tickets promptly and professionally.
• Perform first-level troubleshooting for Windows in domain environments and related tools.
• Assist with workstation imaging, deployments, and on-site hardware support as needed.

Skills

Customer service

Effective communication

Problem solving

Driver's license

Education

High School Diploma or GED

Associate Degree in IT or related field

Tools

Microsoft Windows

Active Directory

Group Policy

Office 365

Google Workspace

Anti-virus software

Job description

Powernet is seeking an Entry-Level Help Desk Technician to serve as the first line of defense for client technical support. You will handle incoming calls, log and resolve tickets, and ensure a seamless user experience across Windows, Office 365, Google Workspace, and antivirus tools.

You will image PCs, configure workstations, monitor system alerts, and assist with installations while maintaining clear documentation and contributing to SLAs.