Remote System Administrator (Palm Beach, Fl Area)

Png Telecommunications, Inc.; Santa Cruz de Tenerife; Hybrid; EUR 40,000 - 49,000; Full time

Benefits offered by this job

5 weeks PTO

Remote work flexibility

Anniversary gift plan

Employee referral program

Health, vision, dental, and life保险

HSA Account

401(k) matching

Job summary

Powernet is seeking an Entry-Level Help Desk Technician to serve as the first line of defense for client technical support. You will handle incoming calls, log and resolve tickets, and ensure a seamless user experience across Windows, Office 365, Google Workspace, and antivirus tools.

You will image PCs, configure workstations, monitor system alerts, and assist with installations while maintaining clear documentation and contributing to SLAs.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Hands-on familiarity with Windows, AD, Group Policy, Office 365 and Google Workspace.
• Ability to troubleshoot, document issues, and communicate clearly with non‑technical users.

Responsibilities

• Handle incoming help desk calls and log tickets promptly and professionally.
• Perform first-level troubleshooting for Windows in domain environments and related tools.
• Assist with workstation imaging, deployments, and on-site hardware support as needed.

Skills

Customer service

Effective communication

Problem solving

Driver's license

Education

High School Diploma or GED

Associate Degree in IT or related field

Tools

Microsoft Windows

Active Directory

Group Policy

Office 365

Google Workspace

Anti-virus software

Job description

Full-time

Description

Location: Palm Beach, FL Area

Position Type: Full-Time

Salary Range: $45,000-$55,000 Annually

Who We Are & Why You'll Love It Here

At Powernet, we don't just deliver top-tier wireless, voice, Managed IT, and security solutions-we make connecting businesses seamless, smart, and reliable. We're a team of innovators, problem solvers, and tech enthusiasts who believe work should be rewarding, collaborative, and full of high-fives (virtual or in-person!). If you are eager to launch your IT career, love diving into hands-on technical troubleshooting, and get excited about helping people solve tech puzzles, you've found your crowd.

Perks You'll Enjoy

• 5 weeks PTO
• Remote work flexibility
• Anniversary gift plan
• Employee referral program
• Health, vision, dental, and life insurance available
• HSA Account
• 401(k) matching

What You'll Be Doing (The Big Picture)

As our Entry-Level Help Desk Technician, you are the first line of defense for our technical support operations! You'll serve as an essential problem solver, taking incoming help desk calls, resolving support tickets, and ensuring our clients have a seamless technology experience. From imaging PCs and setting up user workstations to monitoring system alerts, managing Active Directory permissions, and assisting with installations, you'll play a key role in keeping our systems and clients running smoothly every day.

Your Core Responsibilities

1. End-User Support & Day-to-Day Troubleshooting

• Answer incoming help desk phones, log detailed ticket notes, and respond to end-user support requests promptly and professionally.
• Perform first-level troubleshooting for Microsoft Windows in domain environments, Office 365, Google Workspace, and anti-virus applications.
• Manage file/folder permissions, user accounts, and basic configurations within Active Directory and Group Policy.

2. Workstation Setup & Deployment Assistance

• Image PCs and configure desktop workstations, laptops, printers, scanners, and copiers for end users.
• Assist senior technical teams with technology upgrades, network deployments, and hardware/software implementations.
• Provide both remote and periodic on-site assistance to resolve local hardware, cabling, and wiring needs.

3. Alert Monitoring & Systems Hygiene

• Actively monitor incoming system alerts, conduct initial research, resolve routine issues, and elevate complex incidents to upper-tier engineering teams when required.
• Maintain squeaky-clean records, documenting technical solutions, updating service requests, and keeping configuration logs current.
• Participate in a rotational on-call schedule to support critical client needs and maintain strict service level agreements (SLAs).

The Workspace & Environment

This is a remote-friendly position that may require occasional local travel for on-site hardware deployments, workstation setups, or equipment replacements. You should be comfortable managing multiple activities simultaneously in a fast-paced environment, communicating clearly over the phone and via chat, and maintaining a positive, customer-first attitude.

What You'll Bring to the Table

• Education: High School Diploma or GED required (Associate Degree in Information Technology or a related field preferred).
• Technical Fundamentals: Hands-on familiarity or entry-level experience supporting Microsoft Windows, Active Directory, Group Policy, Office 365, and Google Suite.
• Hardware & Infrastructure Awareness: Basic knowledge of PC imaging, workstation setup, cabling/wiring, and anti-virus software (experience with network equipment troubleshooting is a big plus!).
• Problem-Solving Mindset: Strong diagnostic skills with the ability to research, troubleshoot, and document technical issues quickly.
• Communication & Service: Outstanding customer service, clear communication, and a passion for helping non-technical users solve problems.
• Driver Requirements: Must possess a valid driver's license for periodic local deployment support.

Salary Description

$45,000-$55,000 annually