Remote IT Desktop Support Technician - 2nd Shift

CV Kraft; España; Hybrid; EUR 49,000 - 58,000; Full time

Benefits offered by this job

Family environment with work-life

Medical and dental insurance

401k with company match

Phone reimbursement

Paid holidays and vacation

Job summary

Kraft Kennedy seeks a Desktop Support Technician for the 2nd shift to deliver remote and on-site IT support to diverse national clients. The role reports to a Team Leader and offers growth in a collaborative, fast-paced environment.

Ideal candidates hold a IT degree or 3+ years of related experience, with strong customer service, problem solving, and Windows Server/Exchange expertise. On-site support is possible and certifications (MCSE) are preferred.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to nationwide clients using standard remote connections, ticketing system and monitoring consoles.
• Provide on-site assistance to clients on an as-needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues and more.
• Escalate issues and interact with third-party vendors and team members to resolve complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on complex client issues for one-time resolutions.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional local on-site client support as necessary.

Skills

Customer service

Communication

Organization

Problem solving

Windows Server

Exchange

Server administration

Networking

MS Office

Virtualization

Storage

Education

Bachelor's Degree in IT or related field

Tools

MCSE Certification

Job description

Kraft Kennedy seeks a Desktop Support Technician for the 2nd shift to deliver remote and on-site IT support to diverse national clients. The role reports to a Team Leader and offers growth in a collaborative, fast-paced environment.

Ideal candidates hold a IT degree or 3+ years of related experience, with strong customer service, problem solving, and Windows Server/Exchange expertise. On-site support is possible and certifications (MCSE) are preferred.