IT Desktop Support Engineer (Level 2) – Remote & Onsite

Everise; Cabra del Santo Cristo; Remote; EUR 28,000 - 38,000; Full time

Job summary

Everise is seeking a skilled Level 2 Desktop Support engineer to provide advanced onsite and remote assistance for a global workforce. You will diagnose and resolve Windows OS and MS 365 issues, manage Active Directory accounts, and support VPN and remote connectivity.

The role emphasizes strong customer service, cross-functional collaboration, and adherence to SLAs across enterprise environments. Experience with remote work setups and IT asset management is a plus.

Qualifications

• Minimum 5–6 years IT support experience with Level 2 responsibilities.

Responsibilities

• Provide Level 2 desktop support for desktops, laptops, docking stations, mobile devices, printers, and peripherals.
• Troubleshoot complex hardware and software issues escalated by Level 1 support.
• Support onsite and remote users via ticketing systems and remote assistance tools.
• Diagnose and resolve Windows OS issues and support MS 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Maintain ticket documentation, perform root-cause analysis, and assist in major incident activities.

Skills

Level 2 Desktop Support

Windows OS troubleshooting

Microsoft 365 support

Active Directory administration

Remote and onsite user support

Education

Bachelor's degree in IT/CS or related field

Tools

Windows OS

Microsoft 365

Active Directory

Job description

Everise is seeking a skilled Level 2 Desktop Support engineer to provide advanced onsite and remote assistance for a global workforce. You will diagnose and resolve Windows OS and MS 365 issues, manage Active Directory accounts, and support VPN and remote connectivity.

The role emphasizes strong customer service, cross-functional collaboration, and adherence to SLAs across enterprise environments. Experience with remote work setups and IT asset management is a plus.