Remote German-Speaking Customer Advocate

Concentrix; Barcelona; A distancia; EUR 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Bring-a-friend bonus

Career development programs

Remote from Spain

Descripción de la vacante

Concentrix in Barcelona (remote from Spain) is seeking a German-speaking Customer Representative to join our team. You will handle inquiries via calls and emails, resolve customer issues, and provide excellent service in a dynamic, global setting.

The role offers full-time hours (39/week) under a temporary contract, with a base salary of €19,748.62 plus up to €1,200 in annual bonus. Remote work from Spain and ongoing training are provided to support career growth.

Formación

• Proficient or bilingual in German plus an advanced level of English.
• Experience in customer service environments.
• Ability to listen to and understand customers’ needs.

Responsabilidades

• Take incoming customer calls via telephone, email, voicemail, chats, or other alerts and resolve users’ demands.
• Take incoming calls from boutiques and shops and resolve demands.
• Log call details on call management systems and provide responses within SLA.
• Maintain product and application knowledge for client-specific systems.

Conocimientos

German language

English language

Customer service

Descripción del empleo

Concentrix in Barcelona (remote from Spain) is seeking a German-speaking Customer Representative to join our team. You will handle inquiries via calls and emails, resolve customer issues, and provide excellent service in a dynamic, global setting.

The role offers full-time hours (39/week) under a temporary contract, with a base salary of €19,748.62 plus up to €1,200 in annual bonus. Remote work from Spain and ongoing training are provided to support career growth.