Remote Fashion Support Consultant (German Speaker)

Concentrix; Barcelona; A distancia; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training

Referral bonus opportunities

Career development programs

Descripción de la vacante

Concentrix Barcelona is seeking a Fashion Support Consultant who speaks German to work remotely from Spain. You will handle customer inquiries via phone and email, log interactions, and resolve issues in line with SLAs.

You should be bilingual German and English, have IT know-how (Windows, MS Office), and a customer-service mindset. The role offers a full-time 39-hour week, a fixed-term contract, paid training, and opportunities for career development.

Formación

• Fluent in German with advanced English proficiency.
• Knowledge of IT platforms, Windows, and MS Office.
• Strong customer service skills including active listening and problem solving.

Responsabilidades

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience.
• Accurately log all interactions and provide timely solutions in line with SLAs.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify and escalate complex cases when needed to ensure effective resolution.

Conocimientos

German language proficiency

English language proficiency

Customer service

Active listening

Problem solving

Herramientas

Windows

MS Office

Internet settings

Descripción del empleo

Concentrix Barcelona is seeking a Fashion Support Consultant who speaks German to work remotely from Spain. You will handle customer inquiries via phone and email, log interactions, and resolve issues in line with SLAs.

You should be bilingual German and English, have IT know-how (Windows, MS Office), and a customer-service mindset. The role offers a full-time 39-hour week, a fixed-term contract, paid training, and opportunities for career development.