Remote Field Service Technician — Entry Level

Tsmg Holding; Barcelona; Remote; EUR 24,000 - 36,000; Full time

Job summary

NTT DATA seeks an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents for clients within the region. The role emphasizes proactive incident handling, maintaining service records, and escalating unresolved issues to ensure zero SLA misses.

Strong communication across diverse teams is required. You will work in a dynamic setting that prioritizes knowledge sharing, process adherence, and customer satisfaction, applying vendor tech

Qualifications

• Excellent communication across cultures and teams.
• Ability to plan activities and manage projects in evolving contexts.
• Calm under pressure with strong customer-service focus.

Responsibilities

• Maintains the support process and handles requests per procedures.
• Uses tools to investigate, diagnose, and report incidents.
• Identifies and resolves problems following defined procedures.
• Performs maintenance tasks and updates knowledge articles.
• Monitors service delivery against SLAs and keeps records.

Skills

Cross-cultural communication

Project planning

Stress management

Active listening

Customer focus

Adaptability

Tools

Cisco

Juniper

Aruba

Job description

NTT DATA seeks an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents for clients within the region. The role emphasizes proactive incident handling, maintaining service records, and escalating unresolved issues to ensure zero SLA misses.

Strong communication across diverse teams is required. You will work in a dynamic setting that prioritizes knowledge sharing, process adherence, and customer satisfaction, applying vendor tech