Remote EU/UK Customer Success Lead — Enterprise SaaS

Medboard; Granada; A distancia; EUR 60.000 - 95.000; Jornada completa

Descripción de la vacante

MedBoard is seeking a Customer Success Lead to own and scale our customer success function across our SaaS platform. This remote role services customers in the UK and EU, partnering with Sales, Product, and Support to deliver exceptional outcomes.

You will drive retention, expansion, and customer value, leading with a hands-on mindset in a fast-paced environment. A strong background in enterprise B2B SaaS and executive communication is essential.

Formación

• 2-4+ years of experience in Customer Success leadership roles within enterprise B2B SaaS
• Strong hands-on mindset and autonomy
• Proven ability to drive retention, expansion, and customer value in enterprise environments
• Excellent executive-level communication and stakeholder management skills
• Experience with regulated or complex industries preferred
• Interest in applying AI to improve productivity
• Ownership mindset and problem-solving focus

Responsabilidades

• Own and scale the customer success function for our SaaS platform
• Drive customer adoption, retention, and expansion across the customer base
• Collaborate with Sales, Product, and Support to deliver exceptional outcomes
• Build processes and lead a remote team to support enterprise customers

Conocimientos

CS leadership

Executive communication

Stakeholder management

AI productivity

Problem solving

Educación

Bachelor's degree in Business/Marketing/Healthcare Management

Descripción del empleo

MedBoard is seeking a Customer Success Lead to own and scale our customer success function across our SaaS platform. This remote role services customers in the UK and EU, partnering with Sales, Product, and Support to deliver exceptional outcomes.

You will drive retention, expansion, and customer value, leading with a hands-on mindset in a fast-paced environment. A strong background in enterprise B2B SaaS and executive communication is essential.