Remote Enterprise Customer Success Manager

Workiva Inc.; Madrid; Hybrid; EUR 60,000 - 78,000; Full time

Job summary

Workiva is seeking a Customer Success Manager to own a portfolio of named enterprise accounts in Madrid. You will drive adoption, maximize ROI, and advocate for customers across Sales, Services, Marketing, and Product.

You will onboard, train, and support customers, ensuring value realization and renewal readiness in a dynamic, remote-friendly environment. Fluency in Spanish and English is required.

Qualifications

• Undergraduate degree or equivalent; advanced degree may substitute for experience.
• 3 years of related experience in customer success, account management, or sales.
• Experience managing a portfolio of customers with outcomes ownership.

Responsibilities

• Drive adoption of Workiva solutions across named accounts.
• Maintain continuous ROI for customers and align with business goals.
• Consult on best practices, workflows, and business reviews.
• Build multi-level relationships within customer organizations.
• Manage risks and coordinate issue resolution across teams.
• Track milestones in the Customer Journey with Success Plans
• Provide feedback to Sales, Services, Marketing, Product and Engineering
• Collaborate with Sales on renewals and growth opportunities
• Teach customers how to use the Workiva Platform and boost adoption

Skills

Portfolio management

Customer success

Communication

Bilingual Spanish-English

Education

Bachelor's degree

Job description

Workiva is seeking a Customer Success Manager to own a portfolio of named enterprise accounts in Madrid. You will drive adoption, maximize ROI, and advocate for customers across Sales, Services, Marketing, and Product.

You will onboard, train, and support customers, ensuring value realization and renewal readiness in a dynamic, remote-friendly environment. Fluency in Spanish and English is required.